Privacy Policy – Know Carbon Ltd

Last updated: 24/03/2026

This privacy notice for Know Carbon (“we”, “us”, “our”) explains how we collect, use, store,
and protect your personal data when you visit our website:
https://weknowcarbon.com/
By using our website, you agree to the terms of this privacy policy.

 

1. Information We Collect

Personal information you provide
We may collect personal data that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Company name

Any information submitted via contact forms or enquiries
Information collected automatically

We may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Location data (approximate)

This data does not directly identify you but helps us improve our services.

2. How We Use Your Information

We process your information to:

  • Respond to enquiries and provide requested services
  • Communicate with you regarding our services
  • Improve website performance and user experience
  • Monitor usage trends and analytics
  • Ensure security and prevent fraud
  • Comply with legal obligations

We may also process your data for marketing purposes where you have given consent.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Consent – when you submit enquiries or opt into communications
  • Legitimate interests – to operate and improve our business
  • Contractual necessity – to provide services you request
  • Legal obligation – where required by law

 

4. Sharing Your Information

We do not sell your personal data.
We may share your data with trusted third parties, including:

  • Website hosting provider (123 Reg)
  • Website platform (WordPress)
  • Analytics providers (e.g. Google Analytics, if used)
  • IT and service providers supporting our operations

All third parties are required to handle your data securely and lawfully.

 

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic
  • Enhance user experience

You can manage or disable cookies via your browser settings.

 

6. International Data Transfers

Some of our third-party providers may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place (e.g. Standard Contractual Clauses).

 

7. Data Retention

We retain your data only as long as necessary:

  • Enquiry data: up to 24 months
  • Client data: in line with contractual/legal obligations
  • Analytics data: based on provider settings

When no longer required, data is securely deleted or anonymised.

 

8. Data Security

We implement appropriate technical and organisational measures to protect your data.
However, no system is completely secure, and data transmission is at your own risk.

 

9. Your Privacy Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:
katrine@weknowcarbon.com

 

10. Children’s Data

We do not knowingly collect or process data from individuals under 18 years of age.

 

11. Third-Party Websites

Our website may contain links to external sites. We are not responsible for their privacy
practices.

 

12. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

 

13. Contact Us

If you have any questions about this policy or your data:
Know Carbon
katrine@weknowcarbon.com
https://weknowcarbon.com/